MANITOBA OSTOMY PROGRAM (MOP)
The Manitoba Ostomy Program (MOP) is a unique program that provides nursing support and ostomy supply coverage for all Manitoba residents living with ostomies, wounds or fistulae that require pouching. The Manitoba Ostomy Program is staffed by baccalaureate-prepared nurses who pursue additional education to become a Nurse Specialized in Wound, Ostomy, and Continence care (NSWOC). The Manitoba Ostomy Program works in collaboration with the NSWOC nurses from the Health Sciences Centre and St. Boniface Hospital, and together, provide support for over 3400 persons registered in the program.
NSWOC services in Manitoba include:
- Pre-operative patient teaching
- Pre-operative ostomy site marking
- Post-operative patient teaching
- Ongoing stoma care support via:
- Ostomy clinic stoma assessments (by appointment only)
- Rural clinic opportunities throughout the year
- Telehealth appointments booked as needed
- Telephone support for ongoing support and advice
- Virtual appointments via Zoom, Facetime, Microsoft teams ***NEW FOR 2020***
To be eligible for registration with MOP, one must be a resident of Manitoba, living with an ostomy, wound or fistula which requires pouching, and have an active nine-digit Personal Health Identification Number (PHIN) for coverage through Manitoba Health. Please contact the Manitoba Ostomy Program for further information.
After surgery, an NSWOC will be consulted to assess the client in the hospital for teaching and registration with MOP. If the client has had surgery in a rural hospital, the surgical unit will ensure that client is registered with the Manitoba Ostomy Program before discharge from the hospital. Clients who have had surgery out of province may call MOP directly for program registration. A doctor’s referral is not required.
Once a person is registered with MOP, an NSWOC will assist the client in choosing an ostomy appliance suited to the person’s stoma and lifestyle. Basic ostomy supplies are covered 100% through Manitoba Health. The client will be provided with a list of ostomy supplies upon registration with the MOP. Winnipeg residents may pick up supplies at the Health Sciences Centre Materials Handling Building. Rural residents will receive orders via Canada Post. Initially, supplies are ordered monthly, however, if the prescribed product is working well for the client after 3 months, a client may order a quantity of up to 3 months with each order. Changes and updates to the list of supplies must be approved by an NSWOC.
To order supplies:
Phone: (204) 926-6080
Pick up location:
Health Sciences Centre Materials Handling Building
Accessory items such as deodorizers, hernia support binders, etc not covered through MOP may be purchased at local medical supply stores.
The MOP has locations in Winnipeg and Brandon to serve the province of Manitoba. The Winnipeg location provides follow-up care for patients who have had surgery at the community hospitals in Winnipeg and other regions of Manitoba. The Brandon location provides follow-up care for patients who live in Brandon and surrounding Prairie Mountain Health Region. Clinic assessments are booked by appointment.
Manitoba Ostomy Program
Brandon Regional Health Centre
St. Boniface Hospital has an NSWOC clinic for patients who have had surgery there and reside in the city of Winnipeg. If you have had your surgery at St. Boniface Hospital and live in Winnipeg, call (204) 237-2566 to speak to an NSWOC or book an appointment.
Health Sciences Centre has an NSWOC clinic for patients who have had surgery there and reside in the city of Winnipeg. If you have had your surgery at Health Sciences Centre and live in Winnipeg, call (204) 787-3537 to speak to an NSWOC or book an appointment.
COVID-19 UPDATE – NOVEMBER 2020
As we continue to navigate through these uncharted waters of COVID-19, The Manitoba Ostomy Program wants to reassure you that we are still here to help you with your ostomy related questions and concerns.
Manitoba NSWOC nurses continue to provide assessments by appointment for anyone requiring an appointment. In addition to in-person ostomy clinic assessments, the Manitoba Ostomy Program is also able to offer a variety of ways to connect with you including by telephone consultation, through MBTelehealth, and now virtually through platforms such as Zoom, Facetime and Microsoft teams. Please call us to discuss which appointment type is best for you.
Ensuring that you can obtain your supplies reliably and securely is very important to us. Here are a few suggestions to help:
- When you are ordering your ostomy supplies, please have your name, 9 digit Manitoba Health number and your product order numbers ready.
- You may have to leave your order on the voice mail due to the higher than the usual number of calls that are being received.
- At this time you can order up to 3 months of supplies.
- When picking up your order, there is currently no access to the building at 59 Pearl St. You need to go to shipping door #5. Simply drive up to shipping door #5 and ring the bell, an attendant there will retrieve your order for you.
- A reminder, you MUST wear a non-medical mask when picking up your ostomy supplies at 59 Pearl Street.
- Rural area deliveries will continue through Canada Post
- Re-order when you have 1 month of supplies remaining so that if there are any delays with Canada Post or issues with your order, there is time to troubleshoot and arrange for alternative supplies.
The vendors that supply the products for the Manitoba Ostomy Program continue to reassure us that they are on track to continue to supply your needs without any disruption in service or product availability. Please call your NSWOC nurse or the Manitoba Ostomy program if you have any questions.
Carisa Lux RN BN NSWOC
MOP Program Coordinator